Privacy and the protection of your personal data are important to Traducta – Soluções Linguísticas, Tradução e Interpretação, Lda. (“Traducta”).

This Privacy Policy describes how we process your personal data and how you can exercise your rights as data subject of the personal data processed by Traducta, which operates in accordance with the General Data Protection Regulation (“GDPR”) and other applicable legislation.

What personal data do we process, for what purpose and how is it collected?

Personal data is all information relating to an identified or identifiable natural person. An identifiable natural person is one that can be directly or indirectly identified, mainly by reference to an indicator, such as a name, an identification number, location details, electronic identifiers or one or more specific elements of the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Traducta only collects the data that is appropriate, pertinent and limited to that required for the ends for which it is processed.

Traducta may process the following categories of personal data:

a)  Identification details (e.g. name, place of birth, date of birth, gender, tax number, citizen card or passport details);

b)    Contact details (e.g. phone number, address, email and skype addresses);

c)  Skills and professional status details (e.g. education, qualifications, certificates, languages, curriculum vitae);

d)    Professional details (e.g. position, duties, description of duties, company and company address), and;

e)    Banking, financial and transaction details (e.g. IBAN, SWIFT, PayPal).

The owner of the personal data is the natural person to whom the personal data relates.

The categories of personal data processed by Traducta may belong to different categories of data owners, including clients, employees of clients or Traducta applicants.

Traducta gathers personal data by various methods and at different times, mainly when you send us an email, when you contract our services or when you make a professional application.

In some cases, Traducta may indirectly collect personal data, mainly through public sources.

Why and on what legal basis do we process your data?

Traducta may process personal data for the following purposes and according to the following legal grounds:

a)     Provision of services offered by Traducta, which includes entering the client in the system, recording of budgets presented, communication with clients and archiving documentation in digital format.

The legal basis for processing this data is the execution of a contract or the legitimate interest of Traducta in processing client information to ensure the provision of a quality service.

b)    Communication and providing information, including newsletters and publications and offers of services that may be of interest to our clients.

The legal basis is the customer’s consent to receive communications and information related to the services on offer.

c)     Compliance with legal requirements, including the communication of data to public bodies.

The legal basis is compliance with legal requirements.

d)  Billing and account management, including billing and account management and maintaining an archive of account records.

The legal grounds are the execution of a contract, the legitimate interest and fulfilment of a legal obligation, to invoice for services provided in a timely manner, which allows maintaining efficient management control and ensure compliance with legal obligations.

e)   Judicial and extrajudicial claims and levies, including the recovery of sums owed by clients.

The legal basis is Traducta’s legitimate interest in satisfying its creditors.

f)   Recruitment and selections, including the analysis of applications and curriculum vitae, as well as the internal procedures for appointing employees.

The legal bases are pre-contract diligence and Traducta’s legitimate interest in analysing applications and of submitting candidates to the internal selection process.

For how long is personal data kept?

Traducta will only keep your data for as long as is necessary for the purpose for which it is intended or for such time as may be required by any applicable legal or regulatory standards.

The length of time personal data is kept, depending on the purpose for which it is intended, is as follows:

a)    Provision of services offered by Traducta: duration of the contractual relationship plus 10 years.

b)    Communications and delivery of information: until the owner of the data expresses their objection.

c)    Billing and account management: 10 years.

d)   Judicial and extrajudicial claims and levies: until the payment of sums owed or dispute resolution, as appropriate.

e)   Recruitment and selection: 2 years from the date of submitting an application or curriculum vitae in the case of an unsuccessful applicant, and for as long as a professional relationship is maintained with Traducta, in all other cases.

With whom will we share your personal data?

Traducta will not share your personal data with third parties except when this is necessary for providing the services contracted or to comply with legal obligations.

In the case of sharing your data with service providers, particularly in respect of IT services, Traducta guarantees it will only use service providers who provide guarantees in respect of the execution of the necessary and appropriate technical and organisational measures for protecting your personal data.

The sharing of data with third parties is carried out in accordance with applicable data protection legislation and within the limits of purpose and the legal grounds defined in this Policy.

When the sharing of personal data involves transferring the data internationally, Traducta will ensure that the transfer of the data is carried out in strict compliance with applicable legal regulations.

Is your personal data safe?

Traducta has implemented appropriate technical and organisational measures for protecting personal data from destruction, loss, alteration, dissemination or unauthorised access and against any other form of improper or abusive treatment. These measures are regularly reviewed and improved to reflect changes in the law and available technology.

The technical and organisational security measures created and implemented by Traducta are also required of the providers of services to Traducta which may process personal data on Traducta’s behalf.

What are your rights and the owner of the data?

As the owner of the data, you may exercise the following rights:

a)   Right of access: at any time you may request confirmation about how Traducta processes your data, access to your personal data and information about how it is processed. You may also obtain a copy of the personal data that is processed.

b)    Right of rectification: should your personal data be incorrect or incomplete, you may request that they be corrected or completed.

c)    Right to be forgotten: you have the right in certain circumstance to request the deletion of your personal data. This right may be limited in certain situations, such as, for example, when the processing of the data is necessary for complying with the legal obligations to which Traducta is subject or when it is required for purposes of declaration, or the exercise or defence of a right during a legal process.

d)  Right to restrict processing of personal data: in certain situations you may request that Traducta limit access to personal data or that it suspends processing activities. This will happen, for example, when you contest the accuracy of your personal data for as much time as will allow Traducta to check the accuracy, or when you object to your data being processed until such times as the legitimate interests of Traducta or of third parties over it can be verified.

e)   Right to data portability: in cases where data processing is the result of a contract to which you are a party or to which you have consented, you may ask Traducta to provide your data in a structured format that is current and which can be read automatically. You may also request, when it is technically possible, for this data to be transmitted to others responsible for processing it.

f)   Right of objection: when the treatment of data is based on Traducta’s legitimate interests or when it is used for ends that are different from those for which it was collected, but with is nonetheless compatible, you have the right to object to your personal data being processed for reasons related to your particular situation. In such cases, Traducta will stop processing your personal details unless there are legitimate reasons for processing this data that prevail over your interests.

g)  Right to withdraw consent: when data is processed based on your consent, you may withdraw this consent at any time. Should you withdraw your consent, your personal data will no longer be processed, except when there is another legal basis for processing the data.

h) Right to complain to the regulatory authority: you also have the right to complain to the competent regulatory authority concerning matters that are related to the processing of your personal data.

The rights described above may be exercised, within the limitations contained in the applicable legislation, via email to privacidade@traductanet.com or by sending a letter to Filipa Castanheira, Traducta – Soluções Linguísticas, Tradução e Interpretação, Lda., to Rua Rodrigo da Fonseca, n.º 127, 1.º direito, 1070-240 Lisboa.